Wholesale Inquiries

Please email orders@cosattousa.com with 'Wholesale Inquiry' in the subject line. We will be in touch within 24-48 hours!

Product Queries, Spares & Repairs 

Find a world of product information in our Service Center from manuals to spares, from advice to TLC. Sleeves rolled up. Let’s go...

Speak easy to our experienced team. They’re ready willing and able to serve you fast - Monday to Friday 9am till 5pm EST. Prefer email? Send us a note at customerservice@cosattousa.com.

 

Shipping & Returns

All items that are in-stock and can travel via FEDEX ship within 3-7 business days and arrive within 3-5 business days from the ship date. In the event of a delay, we will notify you by email. Items ordered together might not arrive in the same box.

Need your product sooner? Just email us at customerservice@cosattousa.com and we'll check to see if the item can be expedited.

When your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.

Shipping rates are as follows: FREE

Rates apply to the 48 contiguous states.  At this time, we do not offer shipping internationally or to Hawaii or Alaska.

Returns: We want you to be happy with your purchase! You can return your items within 15 days of receiving the order for a full refund on the merchandise cost. We do not refund original shipping charges. Please email us at customerservice@cosattousa.com and we will issue a prepaid Fedex label.

Damages: Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us at customerservice@cosattousa.com to file a claim. We will arrange replacement or return of the item.

Before you return an item, please email us at customerservice@cosattousa.com with a copy of the emailed invoice that was sent to you at the time of purchase.